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Join our team as a Family Support Specialist for supervised family visitation! (1)

We’re Hiring: Visitation Program Manager



The Visitation Program Manager is responsible for the daily coordination of supervised visitation service provisions. Primary responsibilities include training, scheduling, and supervising of Visitation Family Support Specialists, processing intake with non-custodial parents, coordinating all visit-related activities, including scheduling and supervising visits, reporting, and planning and evaluating service provision. The Executive Director supervises the Visitation Program Manager.



  • Supervise and schedule work hours for Visitation Family Support Specialists. Ensure that Family Support Specialists are scheduled to provide adequate supervision for all visits.
  • Provide ongoing training, support, and feedback to ensure that Family Support Specialists have the skills needed to perform job duties.
  • Process new referrals and facilitate intake interviews with visiting participants. Provide a copy of the visitation policy to all parties and ensure that appropriate releases are signed.
  • Provide visitation schedule to DFCS case managers.
  • Communicate with appropriate parties, including non-custodial parents, foster parents, and transporters, to coordinate visit day/time.
  • Ensure direct supervision of child and non-custodial parents and siblings during visits.
  • Ensure the visit observation form and all reports are completed for each visit.
  • Intervene when necessary, during visits.
  • Provide direct supervision for 2-5 visits per week.
  • Assist children as needed during visits (ex., Snacks, restroom breaks).
  • Ensure the visit facility is clean after every visit, inside and/ or outside. Toys shall be neatly stored, and all trash should be placed in appropriate containers.
  • Ensure written summaries of visitation observations and activities are delivered to referral sources and parties to the case as needed.
  • Notify DFCS case managers of any concerns as issues arise during visits.
  • Ensure/ provide testimony as needed for court hearings.
  • Maintain case files for all assigned children, including copies of all forms completed for each family and/or visit.

Other duties:


  • Perform annual evaluations of visitation programs by gathering information from all relevant parties, including the court, child/ren, families, foster parents, DFCS, etc.
  • Attend training, as needed and available, to keep updated on child welfare issues, laws, and policy.
  • Serve as liaison between the agency, local constituent groups, and community organizations.
  • Assist with tasks associated with fundraisers.
  • Work in cooperation with the Executive Director.
  • Maintain good working relationships with local DFCS, attorneys, judges, and other agencies and/or individuals inherent to the Supervised Visitation program.
  • Participate in and represent the agency at local community events as requested
  • Assist the Executive Director with monthly and yearly grant reporting.
  • Perform other related duties as needed/requested.


Desired Qualifications:

  • Bachelor’s degree in child development, psychology, sociology, social work, education, or a related field. Extensive experience may be substituted for a degree.
  • Two years of experience required (volunteer or paid) in at least several areas: social services, child advocacy, volunteer supervision, training, non-profit management, volunteer CASA or guardian ad litem, child welfare, education, mental health, or parenting.
The Children's Heaven Vertical Logo

Now Recruiting CASA Volunteers

Classes will be held August 13 – September 12, 2024, Tuesdays & Thursdays, 6-9 pm
The Children’s Haven, 1083 Marietta Hwy., Canton

Looking for a meaningful way to serve locally? CASA (Court Appointed Special Advocates) of Cherokee County, a program of The Children’s Haven, recruits volunteers to speak up for children experiencing foster care. CASA volunteers receive special training from all walks of life to advocate for the well-being of children in foster care. Appointed by the Court to speak for a child’s best interests, CASAs provide compassionate, individualized attention to help children find safe, permanent homes. Currently, there are more than 400 Cherokee County children experiencing foster care. CASA volunteers significantly improve these children's outcomes. Please email [email protected].


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The Children’s Haven is successfully fulfilling our mission to promote the health and happiness of children impacted by abuse and neglect because of our supporters, like you. There are many ways to invest in our mission and we would love to have you get involved. Together—we’ll reduce the impact of abuse on children everywhere—starting at home.